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Cloud ERP – More or Less Customization?

Cloud ERP – More or Less Customization?

One of the hidden costs of implementing any ERP system is the cost of customization. The focus at the initial meetings in the sales process is for both the buyer and seller to determine where the company’s present ERP software falls short and how the seller’s new solution can meet today’s needs. In the prototypical software vendor’s PowerPoint sales presentation, customization isn’t covered until slide 22 underneath the fifth bullet in a section called “customer adaptations.” The description typically says “optional.” We all know differently. It really isn’t optional at all. For the last 40 years, the history of ERP systems has taught us that customization is inevitable. This is a topic that must be brought to the forefront. After all, anyone who has undertaken an ERP implementation knows that there will be customization/personalization required to enhance the usability or functionality of the ERP software. As a result, there will be programming costs borne by either the software vendor or the customer. And, until the customization is complete, the customer is going to incur some delay in achieving improved productivity and efficiency. In today’s business world, what causes this need for customization? After all, other than globalization, e-commerce and machine […]

The Power of Customization in Manufacturing Cloud ERP

By Pat Garrehy, Founder and CEO, Rootstock Software. For the last 40 years, the history of ERP systems has taught us that customization is inevitable. Customization is a topic that must be brought to the forefront. After all, anyone who has undertaken an ERP implementation knows that there will be personalization required to enhance the usability or functionality of the ERP software. As a result, there will be programming costs borne by either the software vendor or the customer. And, until the customization is complete, the customer is going to incur some delay in achieving improved productivity and efficiency. In today’s business world, what causes this need for customization? Other than globalization, e-commerce and machine automation, along with the inclusion of the cloud in many customer/vendor collaboration processes, most of the basic business processes for manufacturing and distribution are quite similar to practices of 20 and 30 years ago. However, it is these very items that have big impacts on what needs to be in an ERP suite. For instance, with the supply chain now being global, additional importance is placed on certain features of ERP, such as multi-plant inventory, planning and tracking of freight and landed costs, plus having […]